Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your items must be repackaged in their original packaging, with tags, unwashed, and unused. Failure to do so may subject you to a restocking fee up to 20% depending on the condition. You’ll also need the receipt or proof of purchase. Returns of more than $100 incur a 15% restocking fee, and returns of more than $200 incur a 20% restocking fee.



To start a return, you can contact us at channeljones@att.net. Once your return is accepted, you will receive return instructions via email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at channeljones@att.net.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item; we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first contacting us may not be accepted.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at channeljones@att.net.

Shipping services provided by us are completely free of charge to the customer. Prepaid return labels may take up to 1 business day to be processed and emailed to you once a return request is created.

Depending on your location, items may arrive in 2-7 business days. Once your return is delivered back to us, it may take up to 3-5 business days to process and inspect. A refund or exchange will then be processed after this procedure. A refund will be issued to your original payment method within a total of 10 business days.