Frequently Asked Questions
Where do you ship?
We currently offer standard shipping within the contiguous United States. International shipping is not available at this time.
How long will my order take to arrive?
Orders typically arrive within 5–10 business days of purchase, including 1–3 business days for processing. We don’t process or ship orders on weekends or holidays. Delivery times are estimates, not guarantees.
How much does shipping cost?
Shipping charges are calculated at checkout based on your destination and order weight.
How can I track my order?
We’ll email you a shipping confirmation with tracking information when your order ships, if tracking is supported by the shipping method. Tracking updates may take some time to appear.
Can I return my order?
You may request a return within 21 days after delivery. Eligibility depends on the item, and some items are final sale. Eligible items must be unused, with tags and original packaging, or meet the conditions in your return instructions.
Is return shipping free?
Return shipping is free for accepted returns, and we provide a return label. A 20% restocking fee is deducted from refunds for crystal and gemstone orders over $100.
How do I start a return?
Log into your customer account to request a return, or contact info@shimmersandthrows.com for help. Please wait for approval and return instructions before sending anything back.
Can I cancel my order?
You can request cancellation or removal of items before they ship. Contact info@shimmersandthrows.com as soon as possible. Once your item has been prepared for shipping, orders can't be cancelled.
What if my order arrives damaged or incorrect?
Inspect your order when it arrives and contact info@shimmersandthrows.com immediately if an item is damaged, defective, or incorrect.
How do I care for my throw?
Follow the care instructions provided with your specific throw. If you’re unsure, email info@shimmersandthrows.com with the product name before washing.
How can I contact you?
Email info@shimmersandthrows.com with questions about products, orders, or shipping.